Returns & Refunds


Should you change your mind about your purchase we have a 24 hour cooling off period after placing the order in which you can cancel your order, we will need written or verbal communication from yourself ‘customer’ within this time period in order to cancel.

Each bed is considered a specialist, made to order item and therefore is a non-returnable item. Once the 24 hour cooling off period has been exceeded you will not be able to cancel your order for a full refund. If you wish to cancel after the cooling off period but before 48 hours you will be subject to a 30% (of your order value) restocking fee, after 48 hours after placing the order all bespoke bed purchases are strictly non refundable and can not be cancelled as the bed will be in the manufacturing stage.
Once a mattress has been removed from its packaging this is strictly nonrefundable due to hygiene reasons.
Arlo & Sons take no liability for headboards fitting through doors and upstairs, please do double check the measurements that are on each product page and if needs be speak to a customer service agent with regards to splitting the headboard which is also and option. Size issues relating to this are strictly non refundable.

In extraordinary circumstances, If you are not happy with your purchase and wish to return your bed once delivered it may be possible at managers discretion to exchange the bed to the value, however this will incur a £150 handling fee to cover delivery and installation charges, we reserve the right to withdraw this offer, it is at managers discretion.
Please email info@arloandsons.co.uk in the first instance if you wish to make a return, a customer service agent will be in touch within 24 hours within receiving your email.