Delivery


Bed Delivery

 

At Arlo & Sons, we hold a unique variety of products, as such we use a diverse selection of delivery services and couriers including our own delivery vans and 3rd party courier services.

Delivery time will depend on product type, for custom orders delivery times may vary our guideline timelines below.

Our delivery timescales
Bed Frames: 2-3 weeks
Sofas: 4-6 weeks
Bespoke – 6-7 weeks
Swatches: 3-4 working days
Fittings/ Parts: 3-4 working days

    We will try our best to maintain a consistent stock availability approach to ensure all of our products are available for purchase. But we cannot promise that all products listed are available.

    Delivery methods are diverse depending on the product order, we range from our own specialist courier services to nationwide delivery services. We aim for all deliveries to arrive to you in perfect condition. Our couriers are only insured to physically bring your items into your doorstep but not to a preferred room area, on occasions when asked they may bring the item in for you however Arlo and Sons. do not take any responsibility for any damages that may occur if you are inviting the delivery team to enter into your house.

    Delivery Delays

    In the rare circumstances that your delivery is delayed, you will be contacted by our customer care team, who will offer you a swift resolution. We work with a number of courier companies to deliver our products across the UK, and on rare occasions they can be delays to the guideline timescales we give. In which case a manager will and offer you a new timescale and refund of £25 for delivery delay as a gesture of goodwill.